Refund Policy
Important information about our non-refundable digital products
IMPORTANT: No Refunds Policy
All sales of digital products (VS Code extensions, plugins, themes) are final and non-refundable. Please read the product description, system requirements, and documentation carefully before purchasing.
📋 Policy Overview
No Refunds
All digital product purchases are final
Try Before Buy
Free trials available for most products
Technical Support
Free support to resolve any issues
💻 Digital Products Policy
Non-Refundable Products
The following are strictly non-refundable:
- VS Code extensions and plugins
- Software licenses and activation keys
- Digital downloads and files
- Themes and templates
- One-time purchase products
- Subscription renewals
- Product bundles and packages
Why We Don't Offer Refunds
Digital products cannot be "returned" in the traditional sense. Once you download or access the product:
- The product cannot be retrieved or deactivated
- License keys cannot be revoked once issued
- Digital content can be copied and retained
- We cannot verify if the product has been uninstalled
- Transaction costs make small refunds impractical
✅ Before You Purchase
🔍 Check These First
- ✓ System requirements and compatibility
- ✓ Product features and limitations
- ✓ User reviews and ratings
- ✓ Documentation and demo videos
🎮 Take Advantage Of
- 🎯 Free trial periods (if available)
- 📹 Demo videos and tutorials
- 💬 Community forums and discussions
- 📞 Contact developer with questions
🛠️ Technical Support & Assistance
We're Here to Help
While we don't offer refunds, we provide comprehensive technical support to ensure your purchased product works as intended.
Free Support Includes:
- Installation assistance
- Configuration help
- Bug fixes and updates
- Compatibility troubleshooting
Response Time:
- Within 24 hours for critical issues
- Within 48 hours for general queries
- Extended support for complex issues
How to Get Support
⚖️ Legal Exceptions
Statutory Rights
Our "no refunds" policy does not affect your statutory rights as a consumer. In certain jurisdictions, you may have rights that cannot be excluded by contract.
Applicable Rights May Include:
- Products that are significantly not as described
- Products that are faulty or defective
- Products that don't work as intended
- Services not rendered as promised
Note: These rights vary by jurisdiction. Please consult local consumer protection laws for specific information about your rights.
❓ Frequently Asked Questions
Q: What if I bought the wrong product?
A: All sales are final. Please carefully review the product description, features, and requirements before purchasing. Most products offer free trials to help you make an informed decision.
Q: What if the product doesn't work on my system?
A: Check system requirements before purchasing. If you encounter issues, contact our technical support team. We'll help you resolve compatibility issues or find an alternative solution.
Q: Can I transfer my license to someone else?
A: License transfers are generally not permitted. However, you can contact support with your specific situation, and we'll review it on a case-by-case basis.
Q: What if I'm not satisfied with the product?
A: We encourage you to try free trials before purchasing. If you're unsatisfied with a purchased product, contact support. We'll work with you to address your concerns and improve your experience.
Final Note to Customers
We stand behind the quality of our products. While we cannot offer refunds for digital purchases, we are committed to providing excellent support and ensuring you get the maximum value from your purchase. Please make informed decisions and take advantage of free trials before committing to a purchase.